An assistant that actually knows your business
Every rental business accumulates knowledge that never makes it into a field: which customer is 'the scaffolding firm near the stadium', which product people mean when they say 'the big towers'. Keyword search cannot find that. Semantic search can.
RenttixPilot indexes your customers, products, orders and order notes and searches them by meaning, not spelling. Ask for 'the event company we did the marquees for' and the right account comes back, even though no record contains those words. The index is built with your own credentials, is scoped entirely to your organisation, and refreshes itself overnight — yesterday's new records are searchable this morning without anyone pressing a button.
The assistant is also a product expert. It answers platform questions from a maintained library of module guides and workflows — orders, dispatch, invoicing, rate definitions and the rest — combined with your live data, never from generic model guesswork. Ask how off-hire works and you get how it works in Renttix, on your account.
And it remembers. Preferences, shortcuts and frequent actions are stored as long-term memory for your organisation and for each user, so the assistant that helped you last month still knows how you like things done this month.
Your documents, readable and answerable
Rental runs on documents nobody has time to reread: RAMS packs, certificates, policies, hire terms. They answer questions all day — just slowly, and usually through whoever last opened the file.
Upload them to RenttixPilot instead. PDF, DOCX and plain-text files are ingested, chunked and indexed, and from then on the assistant answers questions like 'what does our RAMS pack say about working at height?' by quoting the matching passages back. Answers are cited reference text from your own documents, not paraphrase from memory.
You do not have to feed it file by file. Your document library syncs automatically, and an on-demand sweep also gathers hire agreements, delivery and return notes, and off-hire packs from across the system. Unchanged files are recognised and skipped, so re-syncing costs nothing when nothing has changed.
The result is a document set that is finally conversational. The certificate question that used to mean opening six PDFs becomes one question with a quoted answer.
Onboarding as a conversation, not a form
Most software onboarding is a form with forty fields and a progress bar. Renttix replaces it with a conversation.
A new tenant is welcomed by the assistant and set up in six short stages, one question at a time: what you rent, the words your business uses, your company details, how you charge, your first product, your first customer. Answer with a tap or a typed reply, and change an earlier answer just by saying so — a permanent 'Change an answer' button is always on screen.
Two stages do more than collect answers. Terminology personalisation makes Renttix speak your language — if your trade says 'plant', 'off-hire note' or 'job' instead of the defaults, every screen in the platform follows suit. And when you give your company name, the assistant checks the official companies registry where one is available for your country and pre-fills your legal name, business type and registered address as one-line confirmations instead of questions.
The centrepiece is charging. You describe how you bill — the unit, the minimum hire, whether weekends charge — and the assistant creates your first rate definition, then hands you a live calculator. Every figure it shows comes from the same pricing engine that will price your real orders, so you can test the weekend and minimum-hire edge cases before your first booking exists.
Everything created is real — company details, rate definition, first product and its depot, first customer — so the conversation ends with a working account, not a demo. And the whole journey is zero-rated: guided onboarding never draws on your AI credits and is never cut off mid-setup.
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AI knowledge and onboarding FAQ
PDF, DOCX and plain-text files — RAMS packs, certificates, policies and contracts are the common cases. Your document library syncs automatically, an on-demand sweep gathers hire agreements and delivery, return and off-hire paperwork from across the system, and unchanged files are deduplicated so repeat syncs are free. Answers quote the matching passages so you can see the source.
The index is built from your customers, products, orders and order notes using your own credentials, and it is scoped entirely to your organisation. Once built, it refreshes automatically overnight, so new records are searchable the next morning without anyone pressing a button.
No. Onboarding is zero-rated — it never draws on your organisation's AI credits and is never interrupted by a usage limit. It is a free part of joining Renttix.
Real records. Your company details, terminology choices, first rate definition, first product with its depot, and first customer are created in your live account as you answer. The pricing test drive runs on the actual rate engine, and its temporary test product is removed when you move on.
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