Taking bookings by phone and email creates gaps in your availability picture
When rental bookings come in by phone, email, or walk-in, your team is manually checking availability, confirming with customers, and entering bookings one by one. Each gap between enquiry and confirmation is a window where the same equipment could be promised to two customers. As booking volume grows, the manual overhead grows with it — without any improvement in the customer experience.
How Renttix handles online rental bookings
Customer-facing availability checking
Customers can check equipment availability for their required dates before placing a booking. Availability shown online reflects the same live inventory used by your front desk — no separate system to keep in sync.
Online reservation workflow
Customers submit reservation requests through the booking portal. Each request creates a record in Renttix that your team can review, confirm, or decline. No booking goes live without your team's approval.
Booking confirmation and communication
When a booking is confirmed, the customer receives confirmation automatically. The hire record is created in Renttix with all booking details carried through from the original reservation — no re-entry required.
Payment collection at booking
For businesses using the Stripe integration, customers can pay or place a deposit hold at the point of booking. Payment status is recorded against the hire record and visible to finance without a separate reconciliation step.
What online booking changes for your operation
Bookings captured outside business hours
Customers can check availability and submit reservation requests at any time. Your team reviews and confirms during working hours. No bookings are lost because a customer could not get through by phone.
Availability is always current
Online availability reflects the same live inventory as your internal system. When a booking is confirmed, items are reserved immediately — there is no gap where the same equipment can be promised twice.
Less manual entry for your team
Booking details submitted by the customer carry through to the hire record when confirmed. Your team is not re-entering customer information, equipment selections, or hire dates that the customer already provided.
Deposit collection before equipment leaves the depot
Stripe integration allows deposits to be collected or held as a card authorisation at the point of online booking. Hire records show payment and deposit status from the moment of booking.
Industries that rely on this workflow
Integrations that support this workflow
Online rental booking questions
Online rental booking lets customers check equipment availability and submit hire requests through a customer portal connected to your Renttix inventory. Requests are reviewed by your team and converted into confirmed hire records when approved. Payment or deposit collection can be handled at the point of booking via the Stripe integration.
Yes. Renttix supports online reservation workflows where customers submit booking requests that your team reviews before confirming. This gives customers a self-service booking experience while keeping your team in control of what is actually confirmed and dispatched.
Yes. Availability shown to customers online is drawn from the same inventory records used by your front desk. When a booking is confirmed, items are reserved in the same system. There is no separate online calendar to maintain or synchronise manually.
Yes, for businesses using the Stripe integration. Customers can pay a hire deposit or place a card authorisation hold at the point of submitting their booking request. The deposit amount and payment status are recorded against the hire record automatically.
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