Customer Portal

A large share of the calls your office answers are questions customers could answer themselves. What is on hire? When does it come off? Where is that invoice? Can I get a copy of the agreement?

The Renttix customer portal puts those answers in the customer's hands. They log in and see their orders, the equipment currently on their sites, their invoices and payment history, and the documents attached to their account — agreements, certificates, and proof of delivery included.

Everything in the portal is the live system, not an export. When your team updates an order, the customer sees the update. When an invoice is raised, it is in the portal before the email lands.

Service history, loyalty points, support tickets, and data exports live in the same place, so the answer to 'can you send me…' is usually 'it is already in your portal'. Customers who prefer the phone can keep calling. The ones who prefer ten seconds of self-service — increasingly, most of them — stop needing to.

The portal is not just a viewing gallery. Customers act from it.

Off-hire requests come through the portal instead of a voicemail at five o'clock on Friday. The customer picks the equipment and the date, your team sees the request in the system, and the collection is scheduled against a record instead of a memory.

Invoices are payable online, with cards saved securely for repeat billing and deposit cards captured through tokenised links — the card details never touch your systems. Deposits for new orders can be taken online before the equipment leaves the yard.

For customers on recurring arrangements, rental subscriptions can be paused, resumed, or cancelled from the portal within the rules you set — the kind of flexibility customers expect from every other service they buy, now applied to hire.

Paperwork is the slowest part of getting equipment out of the door. The portal and e-sign flow remove it from the critical path.

Hire agreements are sent for electronic signature with a secure link. The customer reads and signs on any device, the signed document is stored against the order, and your team can see at a glance which orders still await a signature. Orders that require sign-off before dispatch are held automatically until the name is on the line.

Identity verification is available for the orders that warrant it, with document checks handled through Stripe Identity rather than photocopies in a drawer.

The result is a cleaner file for every order — signed agreement, verified identity where needed, deposits taken — assembled before dispatch instead of chased after something goes wrong.