Preventive maintenance
Equipment breakdowns on site cost far more than the repair itself. They cost you the replacement hire, the emergency delivery, the customer relationship, and the days of lost revenue while the asset sits in the workshop.
Renttix provides preventive maintenance scheduling that keeps your fleet in working order before problems occur. Define maintenance task types for each product category — PAT testing for electrical equipment, LOLER inspections for lifting gear, oil changes for generators, pump-outs for portable toilets — and set the intervals at which they are due.
The system tracks when each asset was last serviced and alerts your team when the next service is approaching. Maintenance history is recorded against each asset, building a complete service record that supports compliance, resale value, and operational reliability.
Maintenance alerts appear on dashboards and in notifications, so your workshop and operations teams are aware of upcoming work without having to check spreadsheets or paper schedules. When an asset is due for maintenance, the system can automatically adjust its availability so it is not allocated to new orders during the service window.
Field servicing
Not all maintenance happens in the workshop. Portable toilets need regular servicing on site. Generators need fuel top-ups. Welfare units need water refills and waste removal. These recurring service visits are a core part of the business for many hire companies.
Renttix handles field servicing by integrating maintenance tasks into the same routing and scheduling system used for deliveries and collections. Service visits are assigned to routes, optimized alongside delivery stops, and tracked through the driver app.
Technicians receive their service schedule on their mobile device, complete each task with confirmation and notes, and the records flow back to the office in real time. Your operations team can see which services have been completed, which are outstanding, and which are overdue — without waiting for paperwork to come back to the depot.
This is particularly valuable for businesses running large fleets of serviced equipment. When you have 500 portable toilets across 80 sites, the difference between a well-planned service route and an ad-hoc approach is the difference between profitability and chaos.
Suspension and credit management
Suspensions are a fact of life in the rental industry. A customer stops using a piece of equipment but does not want to return it yet. A construction project pauses for two weeks over Christmas. A machine breaks down on site and is waiting for parts.<br><br>Renttix tracks suspension periods against each order line, recording when a suspension starts, what type it is (customer-requested, weather, breakdown, regulatory), and when it ends. This matters because suspensions typically carry different charging rules — a full credit, a partial credit, or no credit at all, depending on the suspension type and your commercial terms.<br><br>Automatic credit calculation applies your suspension policy consistently across every order, without your accounts team having to work it out manually. When a suspension ends and the hire resumes, charges recommence at the original rate. The billing engine handles the entire period correctly in the next invoice run.<br><br>Revenue impact tracking shows your team what suspensions are costing the business. You can see total suspended revenue by customer, product, or period — giving you the data to renegotiate terms, adjust pricing, or identify patterns that indicate operational problems.
Try this feature in the live demo
Explore the full Renttix platform. No signup required.
Maintenance and servicing FAQ
Yes. Define task types and intervals for each product category, and Renttix tracks when each asset was last serviced. The system alerts your team when the next service is due and can adjust asset availability to prevent bookings during the maintenance window.
Service visits are integrated into the routing and scheduling system. They are assigned to routes alongside deliveries and collections, optimized for efficiency, and tracked through the driver app with completion confirmation flowing back to the office in real time.
When a hire is suspended, the system records the suspension type and period. Your suspension policy determines whether a full credit, partial credit, or no credit is applied. The billing engine calculates credits automatically and reflects them in the next invoice run.
Ready to modernize your rental operations?
Payments + deposits enabled • Quick setup • No credit card required