Complete order lifecycle
Every rental begins with a conversation — a phone call, an email, a walk-in enquiry. Renttix gives your team the tools to turn that conversation into a confirmed booking in minutes, not hours.
Create quotes directly from the system with accurate pricing pulled from your rate definitions. Convert accepted quotes into live orders with a single click, carrying over every line item, delivery address, and special instruction. From there, the order moves through clear statuses — draft, confirmed, on-rent, off-hire — so everyone in the business knows exactly where things stand.
Asset allocation happens at the point of confirmation. The system checks real-time availability across your depots, flags conflicts before they happen, and assigns specific serialised assets or bulk stock to the order. Once equipment is on rent, Renttix tracks the hire period automatically, calculating charges as days accrue and alerting your team when minimum hire periods are reached or exceeded.
This is not a bolt-on workflow layered over a generic database. It is purpose-built for how rental businesses actually operate — where orders change, equipment swaps happen mid-hire, and customers extend without warning.
Returns, damage, and final charges
The end of a rental period is where most hire businesses lose time and money. Equipment comes back unchecked, damage goes unrecorded, and final invoices are delayed because nobody documented what happened at the point of return.
Renttix handles the entire off-hire process in a structured workflow. When a customer calls to arrange a return, your team creates an off-hire request that triggers a collection job. On arrival back at the depot, the book-in process captures the condition of every item — with damage notes, photos, and categorisation built into the workflow.
Pick lists ensure nothing is missed. Each return is checked against the original order, so your team knows immediately if items are missing, damaged, or returned to the wrong depot. Damage charges are calculated and added to the order before the final invoice is raised, eliminating the back-and-forth that delays payment.
The result is a clean, auditable return process that protects your revenue and keeps your asset records accurate.
Delivery completion and field workflows
Getting equipment to site is only half the job. The other half is confirming that it arrived, that the right items were delivered, and that someone on site acknowledged receipt.
Renttix connects your office team with drivers and field operatives through delivery completion workflows. When a driver arrives at site, they confirm delivery through the system — capturing signatures, photos, and GPS coordinates as proof of delivery. This information flows back to the office in real time, so your operations team can see exactly what has been delivered and when.
For collections, the same workflow runs in reverse. Drivers confirm what they have picked up, note any issues, and the office receives a complete record before the equipment even arrives back at the depot.
This eliminates the paper delivery notes that get lost in cab pockets, the he-said-she-said disputes with customers, and the hours spent chasing drivers for confirmation at the end of each day.
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Rental operations FAQ
Yes. Accepted quotes convert to live orders with a single click. Every line item, delivery address, rate, and special instruction carries over automatically, so your team never has to duplicate data entry.
Extensions and swaps are handled directly on the live order. Your team can extend hire periods, swap individual assets, or adjust quantities without creating a new order. The billing engine recalculates charges automatically based on the updated hire period.
The book-in workflow prompts your team to record damage with notes, photos, and a damage category. Damage charges are calculated and added to the order before the final invoice is raised, so nothing falls through the cracks.
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