Counter and branch workflows
Not every rental starts with a phone call or a website enquiry. In many hire businesses, customers walk through the door, ask what is available, and want to take equipment with them immediately.
The Renttix desktop app is built for this counter-based workflow. It runs on the machines in your branches and depots, giving your counter staff a fast, purpose-built interface for handling walk-in customers. Check availability, create an order, allocate stock, and process the hire — all from the counter, while the customer waits.
Branch-level operations are supported natively. Each depot sees its own stock, its own orders, and its own daily workload. Counter staff do not need to navigate through data from other branches to find what they need. The interface is designed for speed and simplicity — the actions your counter team performs dozens of times a day are accessible within one or two clicks.
This is not a stripped-down version of the web platform forced into a desktop window. It is a dedicated application designed for the specific needs of branch and depot environments, where speed matters and customers are standing in front of you.
In-person agreements and payments
When a customer is at the counter, you need to handle agreements and payments on the spot. Asking them to check their email for a signing link or pay online later defeats the purpose of the walk-in experience.
The desktop app supports in-person agreement signing directly on screen. The rental agreement is generated from the order data, displayed on a secondary screen or tablet, and the customer signs with a finger or stylus. The signed agreement is stored against the order immediately — no paper, no scanning, no filing.
Payment collection at the counter handles deposits and full payments. Your team can take card payments through the connected terminal, record cash payments, or note that the customer is on account terms. The payment is recorded against the order in real time, so the financial record is complete from the moment the customer leaves the counter.
Deposit collection works the same way. When your terms require a deposit before equipment leaves the premises, it is collected and recorded at the point of hire. The deposit is tracked through the life of the order and offset or returned at the end of the hire period.
Connected to the platform
The desktop app is not a standalone system. It is a connected interface to the central Renttix platform, which means every transaction at the counter is reflected across the entire business immediately.
When a counter hire is created, the inventory is updated in real time. Other branches can see the reduced availability. The dispatch team can see the new order. The accounts team can see the invoice. There is no batch sync, no end-of-day upload, no risk of data being out of date.
Customer records are shared across the platform. If a customer who normally orders by phone walks into a branch, the counter staff can see their full history — previous hires, payment terms, outstanding balances, signed agreements. The customer does not need to re-register or provide details that the business already has.
This connectivity means your walk-in channel and your phone/web channel operate as one business, not two. Stock levels are consistent, customer records are unified, and financial data flows through to your accounting integration without additional work. Counter staff benefit from the full power of the platform — availability checking, conflict detection, credit limits, rate calculations — without needing to understand the complexity behind it.
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Desktop app FAQ
No. The desktop app is a connected interface to the central Renttix platform. Every transaction at the counter is reflected across the entire business in real time — inventory, orders, customer records, and financial data all stay synchronised.
Yes. The rental agreement is displayed on screen and the customer signs directly with a finger or stylus. The signed agreement is stored against the order immediately, eliminating paper contracts and manual filing.
Yes. Deposits are collected and recorded at the point of hire. The deposit is tracked through the life of the order and automatically offset or returned at the end of the hire period, with the full financial trail visible to your accounts team.
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