Complete service jobs on site
A service job that starts in the workshop rarely ends there. Engineers travel to customer sites, discover problems that were not on the original job, and need answers from the office while they are standing in front of the machine.
Renttix treats field service as a first-class workflow. Each engineer opens the day's jobs in the Renttix Field app and works through them with the same structure the workshop uses — start the job, pause it, put it on hold for parts, resume, complete. The office sees every status change as it happens.
Service checklists are seeded automatically from the task type, so an engineer servicing a generator sees generator checks and an engineer inspecting an access platform sees the checks that platform requires. Required items must be completed before the job can be signed off, which means the standard you set in the office is the standard applied on site.
Time on the job is captured as the engineer works, with a running timer suggesting the labour entry when they finish. Labour is recorded in hours against the job at your office rates — no timesheets to decipher at the end of the week, no forgotten hours quietly written off.
And the machine does not have to be yours. Customer-owned equipment is serviced through the same workflow with its own history, so the service side of your business covers everything you look after — not just what you hire out.
Signed job sheets and service reports
The job is not finished when the work is done. It is finished when the customer agrees the work is done, and when there is a record that proves it.
The job sheet in Renttix Field brings together the work performed, the parts used, the checks completed, and photos from site into a single document. The customer reviews it on the engineer's device and signs on screen, in person. The signature is bound to that job sheet and stored against the work order.
A signed service report PDF is generated on the spot and can be shared with the customer before the engineer leaves site — by email, message, or whatever sharing method the device supports. Your office gets the same document against the job record, without anyone scanning paperwork or typing up notes from memory.
Disputes about what was done, when, and whether the customer accepted it become short conversations. The document exists, it is signed, and it was created at the moment the work happened.
Parts, quotes and follow-up work from the field
Most field service visits surface something extra — a worn part, a fault the customer did not report, work that needs a return visit. What separates an organised operation from a chaotic one is what happens next.
Engineers use parts directly from their van stock, and the parts flow onto the job automatically — billed through the same charging engine the workshop uses, with stock deducted once. If the van does not carry the part, the engineer raises a parts request from site. The job goes on hold, the office sees the request in the field ops inbox, and nothing gets lost in a phone call.
When the customer wants extra work priced, the engineer raises an estimate on site using your office rates and the live parts catalogue. The customer receives a proper quote — not a number scribbled on a card — and the estimate is linked to the original job for follow-up.
Expenses, messages to the office, and follow-up job requests all travel the same route. Everything an engineer captures in the field lands in the system the office already works in, and everything works offline first — captured on site, synced the moment connectivity returns.
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Field service management FAQ
Yes. The Renttix Field app is built offline-first. Checklists, labour, parts, photos, signatures, and expenses are captured on the device and sync automatically when connectivity returns. Engineers working in basements, plant rooms, or remote sites do not lose work.
The engineer presents the completed job sheet on their device — work performed, parts used, checks completed, and photos. The customer signs on screen and a signed service report PDF is generated immediately, stored against the work order and shareable on the spot.
They raise a parts request from the job. The job is placed on hold, the office sees the request in the field ops inbox with the engineer’s notes, and the job resumes once parts are sorted. No phone calls, no lost requests.
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